Rogers "Customer Service" Part Deux

At the risk of opening up yet another angry powder keg here on my humble (not humble) blog, here is copy of a reply I received from Neil B. in response to the absurd message from Derek O. posted in an earlier entry. <--run on sentence!!

Once again, enjoy:

------msg begins------

-----Original Message-----
From: Rogers Cable Customer Service [mailto:rogerscabletv@rci.

rogers.com ]
Sent: May-17-07 10:36 PM
To: Alex Oliveira
Subject: Re: Your Cable General Inquiry (KMM30654292V53569L0KM)

Dear Alex Oliveira,

Thank you for taking the time to write to us, we appreciate your use of online customer service.

In your recent email, you have asked if the last email you received was in fact real.

Yes it was. We believe you have been provided with the correct response. However we have forwarded your response to the appropriate department for review.

Although we agree that we shouldn't be wasting paper, at this time we cannot restrict our business practices based on unproven science.

We appreciate your continuing patronage. Please contact us at your
convenience if you have any further inquiries.

For future reference with respect to this e-mail, please quote reference number 21736433

Regards,
Neil B.
Rogers Online Customer Service
http://www.rogers.com

------msg ends------

OK again, Rogers is clearly taking a political position in it's communication with it's customers. Have they received some form of indoctrination at the corporate level? It's truly stunning that for a second time, a customer service agent, who, and I'll say it slowly for my angrier readers, should-remain-politically-neutral-when-delaing-with-the-public would take such an clearly antagonistic position.

As a person who works in a client facing role, I find it hilarious, that now TWO employees find it appropriate to engage customers in such a way.

In the interests of heading off the inevitably ignorant diatribes I will receive in response to this, let me be clear. I am not taking issue in the position they took, while of course it is clear that I do not agree. I am objecting to their customer service practices, NOOOOOOOTTTTTTT their small minded politics.

So I ask the children of Paul Wolfowitz and the nieces of nephews Dick Cheney to do your best to address the issue at hand.

Things I don't care about:

1. Your scientific credentials.
2. The 'report' you read showing what a hoax climate change is.
3. The completely unvalidated 'research' you've done.
4. What you think of my music, unless of course you can somehow relate it to above...which would impress me.

Clear? Probably not.

IMPORTANT :: READ THIS :: WOW!

Ok so, here's the deal. I received a copy of an email recently that is reported to have been sent by a Rogers employee in response to a customer complaint regarding the amount of paper Rogers wastes in it's marketing initiatives.

Needless to say I've already contacted the highest levels of Rogers corporate to verify this transaction but I trust the source implicitly so there's little probability of this being a hoax.

I encourage you, if you are as offended by the both the tone and content of this employee's response to email or call Rogers and demand an explanation.

---message begins here---

Dear (name withheld),

Thank you for taking the time to write to us, we appreciate your use of online customer service.
In your recent email, you have informed us that you are not happy with the waste created by our advertising initiatives.

We can appreciate your concern. We have forwarded your feedback to the corresponding department for review. We appreciate your use of our ondemand service However "An Inconvenient truth" is a propaganda film that illustrates that global warming is caused by CO2 and human activity; which is not true according to the non-partisan science community. Global warming is caused by the sun spot phenomenon. As a result we cannot derive our company policy based on unproven science dictated by Al Gore who uses it to further his own political agenda.

Thank you for your inquest and continued patronage.

For future reference with respect to this e-mail, please quote reference number 21687220

Regards,
Derek O.
Rogers Online Customer Service
http://www.rogers.com

---message ends----

IMPORTANT :: READ THIS :: WOW!

Ok so, here's the deal. I received a copy of an email recently that is reported to have been sent by a Rogers employee in response to a customer complaint regarding the amount of paper Rogers wastes in it's marketing initiatives.

Needless to say I've already contacted the highest levels of Rogers corporate to verify this transaction but I trust the source implicitly so there's little probability of this being a hoax.

I encourage you, if you are as offended by the both the tone and content of this employee's reponse to email or call Rogers and demand an explanation.

---message begins here---

Dear (name withheld),

Thank you for taking the time to write to us, we appreciate your use of online customer service.
In your recent email, you have informed us that you are not happy with the waste created by our advertising initiatives.

We can appreciate your concern. We have forwarded your feedback to the corresponding department for review. We appreciate your use of our ondemand service However "An Inconvenient truth" is a propaganda film that illustrates that global warming is caused by CO2 and human activity; which is not true according to the non-partisan science community. Global warming is caused by the sun spot phenomenon. As a result we cannot derive our company policy based on unproven science dictated by Al Gore who uses it to further his own political agenda.

Thank you for your inquest and continued patronage.

For future reference with respect to this e-mail, please quote reference number 21687220

Regards,
Derek O.
Rogers Online Customer Service
http://www.rogers.com

---message ends----